At AirFlow AI LLC (“Company”, “we”, “us”, or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://airflowaiagency.com), engage with our services, or interact with our marketing campaigns, including paid social media ads and AI voice caller agents for HVAC businesses. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
We collect the following categories of personal information to provide and improve our services:
Personal Identifiers: Name, email address, phone number, mailing address, or other contact details you provide when engaging with our services or campaigns.
Business Information: Company name, industry (e.g., HVAC), job title, and related business details for client account setup in GoHighLevel CRM.
Payment Information: Billing address and payment details processed securely through third-party providers (e.g., FanBasis or PayPal) for service subscriptions or ad campaign payments.
SMS Opt-In Data: Phone numbers provided when you explicitly opt in to receive SMS communications, such as appointment reminders, marketing offers, or service updates.
Usage Data: Browser type, IP address, device information, access times, pages viewed, and links clicked to analyze website and campaign performance.
Cookies and Tracking Technologies: Data collected via cookies, pixels, or similar technologies to enhance user experience, track ad performance, and personalize content.
2. How We Use Your Information
We use your information to deliver, manage, and optimize our services, including:
Service Delivery: Managing client accounts in GoHighLevel CRM, running paid social media ad campaigns on platforms like Facebook and Instagram, and operating AI voice caller agents for inbound/outbound calls and automated appointment booking.
SMS Communications: Sending opt-in SMS messages for appointment reminders, promotional offers, or service updates for HVAC businesses, as permitted by your explicit consent.
Payment Processing: Handling transactions securely through third-party payment providers.
Communication: Responding to inquiries, providing customer support, and sending marketing messages (e.g., campaign performance reports or service updates).
Personalization and Improvement: Analyzing usage data to enhance website functionality, optimize ad campaigns, and tailor user experiences.
Legal Compliance: Meeting regulatory requirements, such as tax reporting or responding to legal requests.
3. SMS Opt-In Details
We offer SMS communications for appointment reminders, marketing promotions, and service updates tailored to HVAC businesses. To receive SMS messages, you must explicitly opt in by providing your phone number and agreeing to receive texts. You can opt in via our website, a campaign landing page, or during client onboarding.
Opt-In Process: You will be asked to confirm your consent (e.g., by checking a box or replying to a confirmation text) before receiving SMS messages.
Message Content: Messages may include appointment confirmations, promotional offers, or updates about our services.
Frequency: Message frequency varies based on campaign needs or client preferences (e.g., weekly promotions or daily reminders).
Opting Out: You can opt out of SMS communications at any time by replying “STOP” to any message or contacting us at [email protected].
4. No Sharing of SMS Opt-In Data
We do not share, sell, or disclose your SMS opt-in data (e.g., phone numbers used for SMS communications) with any third parties for their own marketing purposes. Your SMS opt-in data is used solely by AirFlow AI LLC and our trusted service providers (e.g., SMS platform providers) to deliver the communications you have consented to receive.
5. Data Security Practices
We implement robust technical and organizational measures to protect your data, including:
Encryption: Using SSL/TLS encryption for data transmission and secure storage in GoHighLevel CRM and other platforms.
Access Controls: Restricting data access to authorized personnel only, with role-based permissions.
Secure Vendors: Partnering with reputable third-party providers (e.g., GoHighLevel, payment processors) that comply with industry-standard security protocols.
Regular Audits: Conducting periodic security assessments to identify and address vulnerabilities.
Despite these measures, no system is 100% secure. By using our services, you acknowledge the inherent risks of data transmission and storage.
6. Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to enhance your experience and optimize our services:
Purpose: Cookies help us analyze website traffic, track ad campaign performance (e.g., clicks and conversions on Facebook/Instagram ads), and personalize content.
Types: We use session cookies (temporary), persistent cookies (stored for a set period), and third-party cookies (e.g., from Meta for ad tracking).
Control: You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling cookies may limit some features.
7. Sharing Your Information
We may share your information with:
Service Providers: Trusted partners who assist with hosting (e.g., GoHighLevel), analytics (e.g., Google Analytics), payment processing, SMS delivery, or ad campaign management. These providers are contractually obligated to protect your data.
Legal Authorities: When required by law, such as in response to a subpoena, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
Except for SMS opt-in data (as noted in Section 4), we may share anonymized or aggregated data for analytics or reporting purposes. We never sell your personal information.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to legal retention requirements.
Opt-Out: Unsubscribe from marketing communications (e.g., emails or SMS) or limit certain data uses.
Objection: Object to specific data processing activities, where applicable.
To exercise these rights, contact us at [email protected]. For SMS opt-outs, reply “STOP” to any message. We will respond to requests within the timeframes required by applicable laws (e.g., 30 days under GDPR or CCPA).
9. Third-Party Links
Our website and services may link to third-party sites (e.g., Facebook, Instagram, or GoHighLevel). We are not responsible for their content, privacy practices, or data handling. Review their policies before engaging.
10. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect or process data from children. If we learn such data has been collected, we will delete it promptly.
11. International Users
If you access our services from outside the United States, your data may be transferred to and processed in the U.S. or other countries where our servers or service providers are located. We comply with applicable data protection laws for such transfers.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email, website notice, or other methods. The updated policy will be effective upon posting, with the “Last Updated” date noted below.
Contact Us
For questions, concerns, or to exercise your rights, contact us at:
Email: [email protected]
Address: AirFlow AI LLC, 544 Windward Way, Sacramento CA, 95831
Last Updated: September 22, 2025